This music practice undertakes to provide

• A room which is adequate in size and heated, ventilated and properly lit
• A fully functioning tuned piano with adjustable stool in each studio.
• Easy access to suitable toilet / bathroom facilities
• Experienced tutor for the lesson being taught

Offline Lessons

These lessons from the outset are time tabled with the consent of the student or parent / guardian of the student to indicate the day, time and duration of the lesson. The relevant fees and number of lessons per term and terms per year are also indicated. Tutor / lesson times and durations may be subject to change in accordance with the development of this practice and or the individual student’s progress.

Lesson Structure

All private lessons are of 30 minutes duration and time tabled weekly at an agreed day and time. A student will advance at his / her own pace with the aid of both our offline weekly lesson and online tutorials. The lesson at all times will be monitored and directed by the appointed teacher. Both the practical element and the written theoretical element (music theory) of musicianship are compulsory at the school and a student must sit / do in class all grades in practical and theory and harmony. An original theory book must be used in class. Students are prepared for recitals after grade 3 and grade 6. Skipping of grades and recitals is not permitted. Homework must be completed as instructed by a teacher. A parent / guardian may be asked to sit in on part of a lesson if a student needs parental guidance on homework.

8 Week Introductory Course

All new incoming students are introduced to the music school via an eight week (8 lessons) introductory course. The starting date and timeslot for the course must be agreed in advance via text / email and paid for in full before the tuition will begin. Once the commencement date and time has been agreed the time slot will be held for the student for this period. A refund will not be credited / awarded for any missed lesson during this period.

Post 8 Week Introductory Course

Before completion of the 8 week course a student will be asked to give notice of his / her intention to continue or quit. If a student wishes to take a break on completion of the course then his / her slot  will be vacated and given to the next student on our waiting list. Slot times will not be held without payment. A student is welcome to rejoin the school at a later stage in the future. 

Lesson Payment

Lessons are charged by the term. The term must be paid for in full whether all lessons have been taken or not. Payment/s will be accepted by cheque or in cash. Payment will be taken on the 1st lesson of a new term. A receipt will be issued if the full tuition fee has been paid. Any credits due owing to a missed lesson/s which fall under our "missed lesson policy" will be sorted at the end of a term

Payment by Installments 

Payment will be accepted in this case in two equal installments . In the case of a 15 week term the 2nd payment must be made on week 8 and of a 10 week term the 2nd payment must be made on week 6. A receipt will be given when payment has been received in full. The tuition fee must be paid in full before the end of a term in order for the student to be enrolled in the next term and any credits due considered. 

Attendance Policy

A student is obliged to attend lessons regularly. Lessons are not scheduled on Bank Holidays. Allowance to reschedule a lesson/s on behalf of a student may be made if the reason for the absence falls under our "missed lesson policy." In all cases when a student will not be attending a lesson on a particular day/evening please make a courtesy phone call or text to the teacher / office. Where a  student does not return at the commencement of a new term nor provide absolute confirmation of intention to return he / she will be deemed to have quit and the said time slot will be terminated immediately without notice to the student / parent concerned.

Late Lesson Policy

If a student is late for a lesson then he /she will receive only the balance of the half hour duration. If for unforseen circumstances a room schedule is running a few minutes late the student will still receive the full duration of his / her lesson.

Missed Lesson Policy

A time tabled lesson missed by a student for whatever reason is forfeited. Exemption to this rule will only be considered in the cases outlined below of Hospitalisation, Family Bereavement or Educational Leave 

1. A lesson or lessons missed by a Student due to illness will be rearranged at a suitable time to both the student and the teacher on the production of a hospital certificate to support the time of absence from the lesson or lessons. The certificate must outline the duration of hospitalisation for any credit to be considered. For any uncertified sickness please see note four. 
2. In the case of a family bereavement i.e parent / grand parent / sibling and the funeral coinciding with a scheduled lesson a student upon producing evidence of same will be given an option of either rearranging the missed lesson or being awarded a credit of one lesson to their next music term. This courtesy credit does not extend to any other family relations.
3. Students seeking leave outside of the standard Play Piano scheduled holiday period for the purpose of education must apply for the leave at least 4 weeks in advance of the leave date required. Applications must be made to the office of Play Piano by emailing info@playpiano.ie  The leave is subject to the following conditions to ensure that the students place with current day, and time is retained during this non-attendance period: 
   1. The Educational leave must be for a minimum of three consecutive weeks and not exceed a six week period. Educational leave is solely for educational trips for example, Gaeltacht scholarship. Proof of your trip to the Gaeltacht will be sought by the office. Family holidays will not be included under this heading.
   2. Play Piano will offer compensation to the student for the missed lessons in the form of a one hour courtesy lesson. The lesson will be scheduled at a time suitable for both the student and the teacher. 
   3. If the student does not wish to avail of the one hour compensation lesson they can take advantage of a retention fee which is at a rate of fifty percent of the normal lesson charge for each non attended scheduled music lesson. 
4. All other time tabled lessons missed by a student will be considered forfeited and will not be rescheduled for another time. Exceptions to the rule are outlined above - Hospitalisation, Family Bereavement or Educational Leave.

Re Arranged Lesson Policy

Your lesson will only be re arranged if you fall into one of the missed lesson policy exemption categories- Hospitalisation, Family Bereavement or Educational Leave. Please see our missed lesson policy for your entitlement. 

Cancelled Lesson Policy

If a lesson is cancelled due to your teacher being away from the school, your teacher will either make your lesson up at an agreed time or offer a credit / refund. If your lesson is cancelled due to an episode outside of our control i.e power outage etc, and we cannot offer your usual teacher then you will be given the opportunity to have it made up with an alternative teacher or a credit / refund.

Additional Lesson Policy

If you are missing lessons you may request an additional lesson which can be booked in via the office. An additional leson will only be considered in a situation where a student may miss his / her pre booked lesson on account of going on holidays or school trips etc and may have an exam / performance pending .A discount of 25% will be applied if booking in for an extra lesson. Please be advised that the day and time given for an additional lesson will depend on teacher and room availability.

Substitute Teaching

If for any period your current teacher cannot make a lesson/s then the school will cover this period with a substitute teacher who is known to the business and who also has the relevant experience. In this instance all lessons will continue as normal until the teacher returns. All students will be expected to attend lessons during the substitution period. If the school cannot provide a substitute teacher then the lesson/s will either be re arranged to another day or a credit / refund offered.

Child Protection Policy

In the interest of child safety any parent / guardian who changes his / her contact details must also notify the relevant tutor at the school. Children are expected to be collected on time after the lesson. A parent must notify a tutor at the beginning of a lesson if they will be late collecting a child. Children standing outside the school waiting to be collected after a lesson is not allowed and so must remain in the waiting room until a parent / guardian has arrived to collect them.

Retention Fee 

A retention fee is a payment which must be paid in order to secure a particular timeslot  for a student who will miss 3 or more consecutive weeks of any part of a given term or vacate a term early and where these lessons do not fall under our "missed lesson policy" Once this is paid the time slot will be held for the student in question and a return date to lessons agreed. For further details on this issue please see your tutor.

Downgraded Lesson Policy

In the event that a half hour private lesson is down graded to a half hour shared the affected student will be entitled to a refund / credit of half the cost of their normal weekly lesson fee.

Cancellation Policy

Notice of withdrawal from a term must be made via text / email as verbal notification will not be accepted. In order for a partial refund to take place notification must be made prior to the third lesson being taken. Notice of withdrawal from an agreed eight week introductory course must be made via text or email. Once an eight week course has commenced a refund will not be issued should a student decide to quit.

Examinations

The practical music examinations are held twice yearly on the Play Piano campus. Students will be prepared to take classical exams set out by the Royal Irish Academy of Music. In order to sit an exam and receive said result a student must have completed the probationary period, be validated by the school as having acquired a certain standard in both practical / theory requirements in order to perform well in the intended exam and have attended and paid for all lessons up until the said exam.

Audition Day

This is the day when a student intent on sitting a recital performance will be required to present his / her programme to the head of school. At this sitting if the student hasn't reached a standard of performance deemed by Play Piano to succeed in the exam he / she will be withdrawn from the process and deferred to the next sitting of this exam. The audition day wil be held approximately 2 weeks before the actual exam date. This rule will be discussed with the relevant student prior to commencing the recital programme. Where a student has been withdrawn a refund will not be given.

Examination Deferral 

Where a student is not in a position to take his/her exam at the appointed date on the Play Piano campus through e.g illness then a certificate should be forwarded to the Royal Iriah Academy of Music where by a new date will be given to that particular student. No refund will be given by Play Piano to a student in the event of his / her exam being deferred for whatever reason to another sitting. 

Exam Results

Exam results when received from the RIAM will be presented to the student during his/her lesson. Result/s will not be forwarded to a student/s for fear of loss /damage to the result certificate. Any result/s not collected within 1 month of the exam date will be returned to the RIAM.

Competitions

Any student taking part in a competition i.e SYMY (Swords Young Musician of the Year) Sutton Park, Newpark, etc must be validated by his /her music tutor beforehand. Your tutor will inform you of the procedure to be followed regarding your participation in any of these competitions where you represent the school. If in doubt you may email the office for further clarification. Please take note when you enter into an official music competition you also represent Play Piano and failure to recognise and comply with this protocol will result in dismissal from tuition at the school.

Grievance

Any issue of discontentment at the school must be made in writing or by email / text to the office in order for the matter to be considered. Verbal communication will not be considered as notification.

Discontinuance

This Practice reserves the right to dismiss  / discontinue lessons for any student due to frequent absences, not returning at the commencement of a new term, over due payments, inappropriate comments made towards / against another member at the school, negative comments posted on any of our social media platforms and non compliance with our rules and regulations in general.

Premises

This Practice at all times has an up to date public liability insurance policy.

Smoking and the chewing of gum is prohibited while on the premises and during lessons

The Student Undertakes

To attend all scheduled lessons on time and for their full duration

To be well prepared for lessons and have the required official books (texts and notebook)

To have practised between lessons as recommended by the tutor

Parking Notice

While waiting on / attending a lesson please make sure to adopt the following criteria in relation to parking. If you are unsure please ask at the office.

1. Do not block or partially block a resident from entering his / her premises

2. Do not block, infringe on the foothpath or park up on the kerb

3. Do not speed either coming or going from a lesson

4. Do not sit in your car blocking a resident's premises while waiting for a lesson

5 If it is congested outside the Play Piano premises park at the top of the cul de sac where there is ample parking on either side.

Acceptance of Terms of Use
These terms govern your use of the Play Piano Service. This agreement is ongoing and therefore by using the Play Piano site and service you acknowledge that you have read and understand the terms of use and you agree to be bound by the terms herein. If you do not agree with the terms in this agreement, please discontinue your use of the Play Piano site.

Changes to Terms
Play Piano reserves the right to change these terms, without notice to you, at its own discretion.

Online Lessons 
As part of your tuition Play Piano provides you with video lesson tuition for songs and general instrument techniques. These lessons are for the personal, private use of Play Piano members only and may not be reproduced, republished or distributed in any way. Play Piano reserves the right to make changes in how it operates this service, without notice to you, at its own discretion. Play Piano does not warranty song or instrument tuition videos or guarantee that they will play in your computer.

Ongoing Account

Your Play Piano online account continues for as long as you remain a student of Play Piano.

In order to provide you with ease of access to your account, Play Piano will place a cookie (a small text file) on any computer from which you access the site.

You are also responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or mobile device. If you disclose your password to anyone or share your account with other people, you take full responsibility for their actions. Users of public or shared computers or unprotected mobile devices should log out at the completion of each visit to Play Piano. 

If you find that you're a victim of identity theft and it involves your Play Piano account, you should notify us immediately. Play Piano reserves the right to place any account on hold anytime with or without notification to the member in order to protect itself from what it believes to be fraudulent activity.

Disclaimers of Warranties and Limitations on Liability 
The Play Piano site does not guarantee, that your use of the service will be uninterrupted or error free. And you agree that Play Piano may eliminate or modify any or all aspects of the play Piano service, features or any other aspects of the play Piano Service at any time without compensation or notice to you. Without limiting the foregoing, Play Piano assumes no liability or responsibility for any of the following:

1. content contained on or defects with lessons from the Play Piano service;
2. errors or omissions in the content or on the Play Piano site,
3. recommendations or advice of Support;
4. any failures, delays, or interruptions in the Play Piano lessons;
5. any failure or interruption in the availability of the Play Piano service and/or Play Piano site;
6. delivery of any content contained on the Play Piano site.
7. any losses or damages arising from the use of the content provided on the Play Piano site, including any losses or damages arising from watching lessons and/or downloading of related software.

Copyright
All content included on the Play Piano site and delivered to members as part of the service, including lessons you can watch instantly, text, graphics, logos, designs, photographs, button icons, images, audio/video clips, digital downloads, data compilations, and software, is the property of Play Piano and is protected by Irish and international copyright laws or other intellectual property laws and treaties. The compilation of all content on this site is the exclusive property of Play Piano and protected by Irish and international copyright laws. Content shall not be reproduced or used without expressed written permission from Play Piano.ie

You agree not to decompile, reverse engineer or disassemble any software including Play Piano lessons or other products or processes accessible through the Play Piano site, not to insert any code or product or manipulate the content of the Play piano site in any way that affects the user's experience, and not to use any data mining, data gathering or extraction method. Play Piano reserves the right to terminate your account hereunder if Play Piano in its sole and absolute discretion, believes that you are in violation of this paragraph, such violations including the copying of lessons, the unauthorized use of our lessons, the copying or other unauthorized use of our proprietary content. Play Piano does not promote, foster or condone the copying of online video or any other infringing activity. The use of the Play Piano service, including lessons is solely for your personal and non-commercial use. Please see the instructions at the end of these Terms of Use for notifying us of the presence of any allegedly infringing content on the Play Piano site. 

Registered Name / Trademarks
Play Piano Today is a registered business name under the registration of business names act, 1963 and may not be used without prior written approval.

Use of Information Submitted 
Play Piano is free to use any comments, information, ideas, concepts, reviews, or techniques or any other material contained in any communication you may send to Play Piano ("Content"), including, without limitation, responses to questionnaires or through postings to the Play Piano site, without further compensation, acknowledgement or payment to you for any purpose whatsoever including, but not limited to, developing, manufacturing and marketing products and creating, modifying or improving the Play Piano site. Furthermore, by posting any Content on our site, submitting Content to us, or in responding to questionnaires, you grant us a perpetual, non-exclusive, royalty-free irrevocable license and right to display, use, reproduce or modify the Content submitted in any media, software or technology of any kind now existing or developed in the future. 
Please note Play Piano does not accept unsolicited materials or ideas for use or publication, and is not responsible for the similarity of any of its content or programming in any media to materials or ideas transmitted to Play Piano. Should you send any unsolicited materials or ideas, you do so with the understanding no additional consideration of any sort will be provided to you, and you are waiving any claim against Play Piano regarding the use of such materials and ideas, even if material or an idea is used that is substantially similar to the idea you sent.

Service Testing 
From time to time, Play Piano may test various aspects of the service, including service levels, plans, promotions, features, lesson availability, and delivery and Play Piano reserves the right to include and / or exclude you from these tests without notice.

Electronic Communications 
By using the Play Piano service, you consent to receiving electronic communications from Play Piano These communications can include a newsletter, notices about your account and other transactional information, and information concerning or related to our service. These communications are part of your relationship with Play Piano and you receive them as part of your Play Piano Account. You agree that any notice, agreements, disclosure or other communications that Play Piano sends to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

Account Queries
If you need assistance with your account, you may check the Support FAQs at any time where you will find the answers to many frequently asked questions. However if your problem is not answered here please e-mail the office with your query.

Your Conduct on the Play Piano site 
By accessing the Play Piano site, you agree to use the Play Piano service, including all lessons and features associated with the site and its content in accordance with all applicable laws, rules and regulations. In addition, you agree not to upload, post, e-mail or otherwise send or transmit any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment associated with the Play Piano site. You also agree not to interfere with the servers or networks connected to the Play Piano site or to violate any of the procedures, policies or regulations of networks connected to the Play Piano site. You also agree not to impersonate any other person while using the Play Piano site, conduct yourself in a vulgar or offensive manner while using our service, or use the Play Piano site for any unlawful purpose.

Limitations on Use 
Unless otherwise specified, our lessons and the content on the Play Piano site, including all content, is for your personal and non-commercial use and Play Piano grant you a limited license to access the site for that purpose. You may not download (other than through page caching necessary for personal use, or as otherwise expressly permitted by these Terms of Use), modify, copy, distribute, transmit, display, perform, reproduce, duplicate, publish, license, create derivative works from, or offer for sale any information contained on, or obtained from, the Play Piano site without our expressed written consent. Play Piano does not promote, foster or condone the copying of DVDs, or other online digitally delivered content, or any other infringing activity. Any unauthorized use of the Play Piano site or its contents will terminate the limited license granted by us.

Right to Terminate 
Play Piano reserves the right to terminate your online account, without notice, due to miss use of the terms within this agreement.

Links

Some of the hyperlinks on the Play Piano site may lead to other sites that are not controlled by, or affiliated with, Play Piano. Play Piano has not reviewed these sites and is not responsible for the content or privacy policies of these sites.

It is the policy of Play Piano to respect the intellectual property rights of others. Play Piano does not promote, foster or condone the copying of online content or any other infringing activity. If you believe your work has been copied in a way that constitutes copyright infringement, are aware of any infringing material on Play Piano or know of someone who is making unauthorized use of the content of the Play Piano site, please notify us by submitting a signed written notice and containing the following:

1. A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright interest;
2. Identification of the copyrighted work claimed to have been infringed;
3. Identification of the material on the Play Piano site that is claimed to be infringing, and information reasonably sufficient to permit us to locate the material;
4. Information reasonably sufficient to permit us to contact you, such as your address, telephone number, and, if available, your e-mail address;
5. A statement that you have a good belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law;
6. A statement that the above information is accurate, and that you are, or are authorized to act on behalf of, the owner of the copyright that is allegedly infringed.

Disputes; Governing Law 
These Terms of Use shall be governed by and construed in accordance with the laws of Ireland without regard to conflicts of laws provisions. You and Play Piano agree that Ireland Courts shall have exclusive jurisdiction over any dispute between you and Play Piano relating in any way to the Play Piano service or these Terms of Use.

Contact Information
Play Piano is a private music practice based in Swords in Dublin Ireland All enquiries regarding tuition / online tutorials may be made by contacting us via email, or by phone at 353-1-8902171