Refund Policy for Digital Download.

We understand that there may be times when you need to request a refund for a digital download product purchased with us. We are happy to offer refunds for any digital download product, provided you meet the following criteria.
1. The request for a refund must be made within 14 days of purchase.
2. The request must include proof of purchase (i.e. order number, invoice, etc.).
3. The digital download product must not have been accessed or downloaded.
4. The request must be made via email to [email protected]
Once we have received the refund request and verified that all criteria has been met, we will process the refund within five (5) business days. We reserve the right to deny any refund request that does not meet the criteria listed above. If you have any questions or concerns regarding this policy, please contact our customer service team at [email protected]

Privacy Policy

This Privacy Policy explains what information we collect and how we use it when you use our online shop. By using our online shop, you agree to the collection and use of information as outlined in this policy.

We collect personal information such as your name, email address, and payment information when you make a purchase. We use this information to process orders, provide customer service, and improve our products and services.

We may also use your information to send you promotional emails or other marketing messages. You can opt out of receiving such messages at any time by clicking the unsubscribe link in the email or by contacting us directly.

We may also collect and store data about your use of our online shop. This data includes the products you view, the pages you visit, and other interactions with the site. We use this data to improve our services and enhance your experience.

We take your privacy seriously and are committed to protecting the information we collect. We employ physical, technical, and administrative measures to safeguard your information.

We may update this Privacy Policy from time to time. If we make any changes, we will notify you by posting the updated policy on our website.

If you have any questions contact us at [email protected]

Website Terms and Conditions of Use

1. Terms

By accessing this Website, accessible from, you are agreeing to be bound by these Website Terms and Conditions of Use and agree that you are responsible for the agreement with any applicable local laws. If you disagree with any of these terms, you are prohibited from accessing this site. The materials contained in this Website are protected by copyright and trade mark law.

2. Use License

Permission is granted to temporarily download one copy of the materials on Playpiano’s Website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • modify or copy the materials;
  • use the materials for any commercial purpose or for any public display;
  • attempt to reverse engineer any software contained on Playpiano’s Website;
  • remove any copyright or other proprietary notations from the materials; or
  • transferring the materials to another person or “mirror” the materials on any other server.

Any violations of the above will result in playpiano terminating you user license. Upon termination your viewing right will also be terminated and you should destroy any downloaded materials in your possession whether it is printed or in electronic format. 

5. Revisions and Errata

The content appearing in Playpiano’s shop may from time to time include technical, typographical, or photographic errors. Playpiano may update / change the content contained on its Website at any time without notice.

7. Site Terms of Use Modifications

Playpiano may revise these Terms of Use for its Website at any time without prior notice. By using this Website, you are agreeing to be bound by the current version of these Terms and Conditions of Use.

8. Your Privacy

Please read our Privacy Policy above

9. Governing Law

Any claim related to Playpiano’s Website shall be governed by the laws of Ireland.